General & Service Area FAQs
What areas do you service?
While we are based in Round Rock, TX, we proudly serve surrounding communities including Georgetown, Leander, Cedar Park, Austin, Lakeway, Hutto, Sun City, Pflugerville, Liberty Hill, Lago Vista, Brushy Creek, Bee Cave, among others.
What appliance brands do you repair?
We fix all major brands and models. Our technicians are highly experienced with Samsung, LG, Whirlpool, Maytag, GE, KitchenAid, Kenmore, Kenmore Elite, GE Monogram, Frigidaire, Electrolux, and Amana, as well as luxury brands like Sub-Zero, Viking, Thermador, and Dacor.
Which household appliances can you fix?
We handle almost every major kitchen and laundry appliance, including: Refrigerators & Freezers, Ovens, Stoves, Ranges, & Cooktops, Dishwashers, Ice Makers & Microwaves, Washers & Dryers, Wine Coolers.
Do your repairs come with a warranty?
Yes! We stand behind the quality of our work. All of our repairs come with a 90-day warranty on both parts and labor. If the same issue returns within 90 days, we’ll make it right.
How much is your diagnostic fee?
Our standard diagnostic service fee is $85 for regular appliances. For high-end luxury brands (such as Sub-Zero, Viking, Thermador, and Dacor), the diagnostic fee is $129 due to the complex nature of these systems.
Is the diagnostic fee waived if I move forward with the repair?
Our diagnostic fee covers the time, travel, and expert troubleshooting required to accurately pinpoint the problem. If you choose to proceed with our recommended repair, please note that the diagnostic fee is not applied toward the total cost of labor if the repair must be scheduled for a separate day to return with the necessary parts.
Do you offer same-day service appointments?
Yes, we offer same-day service appointments. Give us a call early in the day for the best chance at a same-day booking!
My LG refrigerator is not cooling. Do you replace LG linear compressors
Yes, LG refrigerator compressor replacement is one of our specialties. Older LG linear compressors are known for premature failure. We can install an updated, reliable replacement compressor to get your fridge back down to temperature.
What are the signs that my LG refrigerator needs a new compressor?
The most common signs include your refrigerator/freezer completely losing its cooling ability, a constant clicking noise coming from the back, or the fridge running continuously without ever getting cold.
Do you perform complex Sub-Zero refrigerator sealed system rebuilds?
Yes. When a Sub-Zero refrigerator stops cooling, it often requires a complex sealed system complete rebuild. This is an advanced, highly technical job involving a full flush of the system, replacing the compressor, evaporator coils, heat exchanger, filter drier, and recharging the refrigerant.
Is it worth rebuilding a Sub-Zero sealed system instead of buying a new fridge?
Absolutely. Sub-Zero refrigerators are high-end built-in luxury investments designed to last decades. A complete sealed system rebuild restores the core cooling architecture for a fraction of the price of a brand-new $10,000+ Sub-Zero unit.
Why is the diagnostic fee higher ($129) for Sub-Zero, Viking, and Thermador?
Luxury and high-end built-in appliances feature incredibly sophisticated engineering, dual-compressor setups, complex electronics, and specialized plumbing. Diagnosing these machines safely and accurately requires advanced tools and highly specialized technician training.
My wine cooler isn’t maintaining its temperature. Can you fix it?
Yes, we service specialty wine coolers. Whether it’s a failed thermostat, a compressor issue, or a faulty control board, we can safely restore the exact climate control required to protect your wine collection.
Why is my gas stove clicking but not lighting?
This is usually caused by a dirty or wet burner head, a misaligned igniter, or a faulty spark module. If cleaning away food residue around the igniter doesn’t help, give us a call to safely test the electrical components.
My oven is turning on but won’t heat up. What’s wrong?
In electric ovens, this usually points to a burnt-out bake element. In gas ovens, it is typically caused by a weak or failed igniter that can no longer get hot enough to safely open the gas valve. We carry replacement parts for both styles.
Why is my dishwasher leaving a white residue or not cleaning well?
This can be caused by a clogged spray arm, a failing wash pump, or a blocked filter assembly preventing proper water circulation. We can quickly diagnose the water flow issue to get your dishes sparkling again.
Why is my washing machine shaking violently during the spin cycle?
If the machine is perfectly level on the floor, violent shaking usually indicates failed suspension rods, worn-out shock absorbers, or an unbalanced tub. Operating a washer in this condition can cause major internal damage, so it’s best to have it repaired quickly.
My dryer runs but there is no heat. What could it be?
The most common problems are a blown thermal fuse, a broken heating element, or a failed high-limit thermostat. We carry common thermal fuses and elements in our service trucks to fix failed parts on the spot.
Why is my dryer taking two or three cycles to dry a single load?
While it could be a failing heating element, the number one cause of long dry times is actually a clogged dryer vent line or a blocked lint trap housing. Poor airflow traps moisture inside the drum.
Do you use OEM (Original Equipment Manufacturer) factory parts?
Yes. To ensure your 90-day warranty holds strong and your appliances last as long as possible, we prioritize using genuine, factory-approved OEM parts designed specifically for your brand and model.
Call us to schedule your same-day service diagnostics